Privacy Policy

Effective Date: January 31st, 2024

Bluecastle Lending LLC. (“Bluecastle Lending LLC,” “we” or “us”) takes your privacy seriously. Please read this Privacy Policy, which describes the types of information we collect through www.BluecastleLending.com (the “Website”), and how we use that information.

A. Overview

This privacy policy (“Policy”) describes how Bluecastle Lending LLC. and its related and affiliated companies (“Company”) collect, use and share personal information of consumer users of this website,  www.BluecastleLending.com (the “Site”). This Policy also applies to any of our other websites that post this Policy. This Policy does not apply to websites that post different statements.

B. Information We Collect

We get information about you in a range of ways. 

Information You Give Us. We collect your‎ name, email address, phone number, username, password as well as other information you directly give us on our Site. 

Information We Get From Others. We may get information about you from other sources. We may add this to information we get from this Site.

Information Automatically Collected. We automatically log information about you and your computer. For example, when visiting our Site, we log your computer operating system type, browser type, browser language, the website you visited before browsing to our Site, pages you viewed, how long you spent on a page, access times and information about your use of and actions on our Site.

Cookies. We may log information using “cookies.” Cookies are small data files stored on your hard drive by a website. We may use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience on our Site. This type of information is collected to make the Site more useful to you and to tailor the experience with us to meet your special interests and needs.

We collect opt-in information from users through various forms on our website, including email subscriptions, contact forms, and event registration forms. This information may include, but is not limited to, names, email addresses, and phone numbers. We only collect opt-in information that is necessary for the purpose it was provided for.

C. Our Use and Disclosure of Your Information

We use your personal information as follows:

  • We use your personal information to fulfill or meet the reason you provided the information. For example, if you share your name and contact information to request a mortgage, we will use that personal information to facilitate a response to your inquiry.
  • We use your personal information to operate, maintain, and improve our sites, products, and services.
  • We use your personal information to respond to comments and questions and provide customer service.
  • We use your personal information to send information, including appointment confirmations, marketing, mortgage updates, support, and administrative messages.
  • We use your personal information to communicate about promotions, upcoming events, and other news about products and services offered by us and/or our affiliates. 
  • We use your personal information to link or combine user information with other personal information.
  • We use your personal information to protect, investigate, and deter against fraudulent, unauthorized, or illegal activity.
  • We use your personal information to provide and deliver products and services customers request.
  • Overall, the opt-in information collected through our website is used to provide our users with the services they requested, such as email newsletters, event updates, and customer support. We may also use this information to personalize the user experience on our website and to improve our products and services.

D. Sharing Of Personal Information

We do not sell, rent, or share opt-in mobile information with third parties for marketing or promotional purposes.
Information may be shared with third parties only if mandated by law.
Sharing of information with subcontractors for support services, such as customer service, is permissible. However, text messaging originator opt-in data and consent will not be shared with any third parties under any circumstances.

We may share personal information as follows:

We will not share personal information to third party service providers unless we share such information as part of providing services you hire us to provide, such as completing transactions, supporting our everyday operations, or business management and development.

  • We may share personal information with your consent. For example, we may share personal information when we negotiate the sale or transfer of all or a part of our business or assets. These deals can include any purchase or financing proceeding.
  • We may share personal information for legal, protection, and safety purposes.
    • We may share information to comply with laws.
    • We may share information to respond to lawful requests and legal processes.
    • We may share information to protect the rights and property of Bluecastle Lending LLC., our agents, affiliates, customers, and others. This includes enforcing our agreements, policies, and terms of use.
    • We may share information to protect the rights and property of Bluecastle Lending LLC., our agents, customers, and others. This includes enforcing our agreements, policies, and terms of use.
  • We may share information with those who need it to do work for us.

We may also share aggregated and/or anonymized data with others for their own uses.

E. Information Choices and Changes

Our marketing emails tell you how to “opt-out.” If you opt out, we may still send you non-marketing emails. Non-marketing emails include emails about your accounts and our business dealings with you.

You may send requests about personal information to our Contact Information below. You can request to change contact choices, opt-out of our sharing with others, and update your personal information.

You can typically remove and reject cookies from our Site with your browser settings. Many browsers are set to accept cookies until you change your settings. If you remove or reject our cookies, it could affect how our Site works for you.

CONTACT INFORMATION. We welcome your comments or questions about this privacy policy. You may also contact us at our address below. 

Consumer Rights Requests: Under specific state law, if you would like to submit a request to exercise your consumer rights please mail us a written request or email request to the address listed below.

Bluecastle Lending LLC.
1766 Colonial Dr

Coral Springs, FL 33071

support@bluecastlelending.com

F. Changes to this Privacy Policy

We may change this privacy policy. If we make any changes, we will change the Last Updated date above.

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